1.1 All therapy sessions must be paid in advance at the time of booking through Razorpay or an authorized payment gateway.
1.2 Session fees are non-refundable except as expressly stated in this Policy.
2.1 Clients may cancel online until the cancellation cutoff configured in the active cancellation policy.
2.2 The cancellation processing fee stated in the active policy applies when a paid booking is cancelled by the client.
2.3 Inside the cutoff window, clients must contact admin. Admin may cancel as an exception and may waive the fee.
3.1 Rescheduling is not permitted, regardless of the timing of the request.
4.1 If a session is cancelled by the Service Provider due to unforeseen circumstances, admin may issue a full refund and may waive the cancellation processing fee.
5.1 In case of significant technical disruptions beyond the reasonable control of either party, including internet outages or platform failures, reasonable efforts will be made to reschedule the session.
6.1 Approved refunds shall be processed through the original payment method and may take five (5) to seven (7) business days depending on banking procedures.
7.1 Initiating a chargeback without first contacting the Service Provider may result in suspension of future booking privileges.
8.1 Clients may cancel sessions directly through the My Bookings section of the Website until the configured cancellation cutoff.
8.2 If assistance is required, cancellation or refund-related queries may also be submitted through the Contact page.
8.3 Refund handling shall be determined in accordance with the active cancellation policy and any explicit admin exception.