Cancellation & Refund Policy

This Cancellation and Refund Policy governs session cancellations, rescheduling, and refund eligibility for therapy services booked through Neuthinking.in, operated solely by Dhannya Ittymathew.

Last Updated: Februray 11 2026

1. General Policy

1.1

All therapy sessions must be paid in advance at the time of booking through Razorpay or an authorized payment gateway.

1.2

Session fees are non-refundable except as expressly stated in this Policy.

2. Cancellation by Client

2.1

Cancellations made at least twenty-four (24) hours prior to the scheduled session time are eligible for a full refund, less a ₹99 processing fee.

2.2

Cancellations made less than twenty-four (24) hours before the session are not eligible for refund.

2.3

Failure to attend a scheduled session without prior notice shall be treated as a cancellation within twenty-four (24) hours and shall not qualify for refund.

2.4

For eligible user-initiated cancellations, a non-refundable processing fee of ₹99 is deducted from the refund amount.

3. Rescheduling

3.1

Rescheduling is not permitted, regardless of the timing of the request.

4. Cancellation by Service Provider

4.1

If a session is cancelled by the Service Provider due to unforeseen circumstances, the client shall be entitled to a full refund, subject to a ₹99 processing fee deduction.

5. Technical Disruptions

5.1

In case of significant technical disruptions beyond the reasonable control of either party (including internet outages or platform failures), reasonable efforts will be made to reschedule the session.

6. Refund Processing

6.1

Approved refunds shall be processed through the original payment method and may take five (5) to seven (7) business days depending on banking procedures.

7. Payment Disputes

7.1

Initiating a chargeback without first contacting the Service Provider may result in suspension of future booking privileges.

8. Cancellation & Refund Request Process

8.1

Clients may cancel sessions directly through the My Bookings section of the Website prior to the applicable twenty-four (24) hour cancellation window.

8.2

If assistance is required, cancellation or refund-related queries may also be sent to support@neuthinking.in.

8.3

Refund eligibility shall be determined strictly in accordance with this Cancellation and Refund Policy.

8.1

All cancellation or refund requests queries must be sent to:

Email: support@neuthinking.in
Website: https://neuthinking.in